TELEHEALTH PCC Global Health April 12, 2022


While digital health solutions aren’t a new term in the medical field, it wasn’t until the recent pandemic that telehealth gained the most popularity. Providers needed to offer care or continue managing their patients’ health regardless of the set guidelines to curb the spread of COVID-19. Transitioning from traditional in-office appointments to virtual sessions was not a mean feat.

What Is Telehealth?

Telehealth delivers health and health-related services through digital communication or electronic information. It allows providers to contact their patients and vice versa, regardless of their location. These communication technologies include mobile devices, tablets, and computers. Communication may be through audio services, meaning that in-person visits may not be necessary. Because of this, medical appointments have become more convenient for patients since they can honor their medical visits in the comfort of their homes.

It has also allowed healthcare providers to attend to more patients, improving the overall life quality of a population. Through Telehealth, patients also get better access to medical care. For example, a physician may get input from a specialist when they need more clarity about your diagnosis and treatment.

Other times patients require specialized treatment, and this has become easier since they can quickly contact a specialist via digital means. Now that you understand what telehealth is and its value, here is how you can get your staff ready for this technology.

Training Your Staff on Telehealth

As you may have read earlier, staff training is essential to equip them with the right skills and experience. While training is vital, it can be challenging to establish how to go about it, especially working with a large medical team. Here are several hints to get you started.

  • Schedule a training session with your software company

Sometimes your software company may not be available for physical training. In such cases, you can arrange for online or virtual training sessions.

  • Designate a power user

A power user is one member of your staff who will undergo a rigorous process to gain advanced knowledge, skills, experience, and capabilities. The idea is to have one person in your team offer solutions when other staff members need help.

  • Test out the system

Before launching any new software, it is essential to test the system to identify areas that might need improvement. Testing is also necessary to familiarize the staff with the technology, ensuring everyone is on the same page.

What Is The Value Of Telehealth Training Programs?

telehealth training ensures that all providers can offer health and health-related services to patients through digital means.



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