EFFECT OF PERFORMANCE APPRAISAL IN HEALTHCARE PCC Global Health May 24, 2023

EFFECT OF PERFORMANCE APPRAISAL IN HEALTHCARE

Red ball pen crossing off excellent on a performance evaluation satisfaction checklist on white paper 3D illustration

The British Association of Medical Managers (BAMM, 1999) has defined appraisal as “the process of periodically reviewing one’s performance against the various elements of one’s job”.

The way health systems are designed, managed and financed, affects people’s lives and livelihoods. Our challenge is to gain a better understanding of factors that makes a difference and encompass all actions with primary intent to improve health. This is no denial to the fact that there should be formal mechanisms for evaluating performance but, rather, it should be viewed as only one of a number of mechanisms for improving the quality of clinical care (Armstrong & Baron, 1998).

Health care professionals are becoming more involved in performance management as hospitals restructure to increase effectiveness. Although they are hospital employees, they are subject to performance appraisals as the hospitals are accountable to patients and the community for the quality of hospital services.

 

NEED FOR A PERFORMANCE APPRAISAL SYSTEM IN HOSPITAL

Hospital industry is a service industry, where patient (customer) is the most important person. Therefore, all the employees of the hospital have to perform their duties in a better way in order to get customer satisfaction. As advanced technology and drugs are important to cure the patient, it is equally essential to deal with patient and their relatives (i.e., customer) in the best possible manner. So, it is very important how the staff of a hospital perform their duties in order to make the patient satisfied. If the performance of employees is appraised then it is very beneficial for both the employees and the management to understand the current performance level and making improvements. Also, performance appraisal helps to identify training needs so that employees can be trained to enhance their performance. This ultimately leads to customer satisfaction and overall organization development.

 

THESE ARE THE SIGNIFICANT BENEFITS OF EMPLOYEE PERFORMANCE APPRAISALS:

  • When an employee’s evaluation is positive, their attitude spreads to the rest of the team. This raises the spirits in the daily work and improves group performance.
  • It pushes employees out of their comfort zone, leading them to achieve goals they may not have imagined.
  • Suppose they approach the performance evaluation as a bi-directional communication channel, and the organization constantly listens to the employee’s feedback. In that case, this will help the employee to feel heard and, consequently, more involved.
  • It helps employees to determine their role in the company and to see their professional future clearer. In other words, it sets them on the path to improving their skills.
  • Bonuses, money always helps. If an employee performance review is positive, it could improve the employee’s salary.

 

Reference: Performance appraisal in health care by Arvind Pandit, 2016.

Write a comment
Your email address will not be published. Required fields are marked *